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Our Mortgage FAQs covers almost 200 topics in virtually all areas of mortgage compliance.

Mortgage FAQs is a weekly newsletter that explores challenging issues involving mortgage banking.

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Selected 2022-2023 Mortgage FAQs:

Sep. 28, 2023 – Artificial Intelligence: Benefits and Risks

Sep. 21, 2023 – A New Quality Control Program

Sep. 14, 2023 – Pig Butchering

Sep. 07, 2023 – Credit Repair Services – Cautioning the Consumer

Aug. 31, 2023 – Mitigating Cyber Threats

Aug. 24, 2023 – Personally Identifiable Information

Aug 17, 2023 – Servicing Quality Control: System and Procedures

Aug 10, 2023 – Servicing Quality Control: Recurring Adverse Findings

Aug 03, 2023 – Digital Advertising Disclosures

July 27, 2023 – Payment App Fraud on Servicemembers

July 20, 2023 – Counteroffer or Adverse Action: Timing Requirements

July 13, 2023 – AML Compliance: Violations Bait and Land Mines

July 06, 2023 – Appraiser Selection and Independence

Jun 29, 2023 – Repurchase Demands – Defenses

Jun 22, 2023 – Debt Collection Acts and Regulations

Jun 15, 2023 – A Fintech’s Smug President

Jun 08, 2023 – Fidelity Bond and Errors & Omissions Insurance – Fannie Mae Requirements

Jun 01, 2023 – Non-Foreclosure and Time-Barred Collection Activities

May 25, 2023 – Investigating Direct Disputes

May 18, 2023 – Reverse Mortgages – A Policy Definition

May 11, 2023 – Third Line of Defense and Risk-Based Auditing

May 04, 2023 – Data Breach – An Unprepared Company

Apr. 27, 2023 – Appraisal Compliance – Required Procedures

Apr. 20, 2023 – Safe Harbor Protection to Avoid Steering Violations

Apr. 13, 2023 – Material Interference in UDAAP

Apr. 06, 2023 – Risk Ratings of the Compliance Management System

Mar. 30, 2023 – Customer Identification Procedures

Mar. 23, 2023 – Fannie’s Mandate for Servicing Quality Control

Mar. 16, 2023 – Reasonable Investigation of a Direct Dispute

Mar. 09, 2023 – Furnishing Inaccurate Consumer Information

Mar. 02, 2023 – RESPA Section 8 triggers on Mortgage Comparison Platforms

Feb. 23, 2023 – Digital Mortgage Comparison Platforms

Feb. 16, 2023 – Risqué Advertising

Feb. 09, 2023 – Imposter Robocalls

Feb. 02, 2023 – Artificial Intelligence Benefits and Risks

Jan. 26, 2023 – Nonbank Public Registry Proposal

Jan. 19, 2023 – Credit Card Relief Scams

Jan. 12, 2023 – Getting Prepared for the CFPB Examination

Jan. 05, 2023 – Right of Rescission after Three-Year Expiration

Dec. 29, 2022 – Credit Risk Management Controls

Dec. 22, 2022 – Reverse Mortgage Discrimination

Dec. 15, 2022 – Servicer refutes being a Creditor

Dec. 08, 2022 – Quality Control: Independence and Oversight

Dec. 01, 2022 – Servicing Quality Control: Why’s and Wherefore’s

Nov. 23, 2022 – Collecting a Debt from a Susceptible Consumer

Nov. 17, 2022 – Snollygosters and Throttlebottoms

Nov. 10, 2022 – Prohibited Acts or Practices Violations in Advertisements

Nov 03, 2022 – Niche Product that violates ECOA

Oct. 27, 2022 – Debt Collection: Contact with the Consumer

Oct. 20, 2022 – Imperative of Pre-Funding Quality Control

Oct. 12, 2022 – Right to Cancel or Right to Rescind

Oct. 06, 2022 – Customer Satisfaction and RESPA

Sep. 29, 2022 – Higher Risk Areas of UDAAP

Sep. 22, 2022 – Cybersecurity Rule – Proposed Updates

Sep. 15, 2022 – Investor Owned Residential Loans: Risk Assessment

Sep. 09, 2022 – Challenges of Cryptocurrency Compliance

Sep. 01, 2022 – UDAAP Violations caused by Insufficient Data Protection

Aug 25, 2022 – Digital Marketing: Artificial Intelligence and Behavioral Analytics

Aug 18, 2022 – Monitoring Trusts for AML Compliance

Aug 11, 2022 – Mortgage Fraud versus Money Laundering

Aug 04, 2022 – NMLS Exemption for Clerical Employees

July 28, 2022 – Ex-Spouse’s Right to Cancel a Mortgage Loan

July 22, 2022 – Nonpublic Personal Information: Lead Generation Minefield

July 14, 2022 – Working and Originating Remotely

July 07, 2022 – There’s Nothing Permanent Except Change

Jun. 30, 2022 – SAFE Act Policy Dilemma

Jun. 23, 2022 – Suspicious Activity and Elder Financial Abuse

Jun. 17, 2022 – Adverse Action Conundrum

Jun. 09, 2022 – War of the Trusts: Identifying a Business Purpose Loan

Jun. 02, 2022 – Risk Factors and Risk Ratings

May 26, 2022 – UDAAP: Unintended Consequences

May 19, 2022 – Duration of a Qualified Written Request

May 12, 2022 – ECOA’s Regulation B protects Existing Customers

May 05, 2022 – Laundering a Kleptocracy

Apr. 28, 2022 – Gagging the Customers

Apr. 22, 2022 – Servicing Quality Control – Missing in Action

Apr. 14, 2022 – Romance Gone Awry: A Tale of AML and Negligence

Apr. 07, 2022 – ECOA Self-Tests

Mar. 31, 2022 – AVMs and the “Fifth Factor”

Mar. 24, 2022 – Short Reset ARMS: The Special Rule

Mar. 17, 2022 – “Catch-All” Provision in RESPA

Mar. 10, 2022 – Russian Sanctions: Filing the Suspicious Activity Report

Mar. 03, 2022 – Property Address required for a Loan Application

Feb. 24, 2022 – Risk Assessment of a Compliance Management System

Feb. 17, 2022 – Annual Privacy Disclosure Rules

Feb. 10, 2022 – Reasonable Investigation of Indirect Disputes

Feb. 03, 2022 – Responding fully to an RFI

Jan. 27, 2022 – Elder Financial Abuse: Disclosure, Schemes, and “Red Flags”

Jan. 20, 2022 – Appraiser Coercion

Jan. 12, 2022 – Definining a Finance Charge

Jan. 06, 2022 – Elder Financial Exploitation